Privacy Policy
Effective date: October 26, 2026
PiQQs Digital Entertainment LLC (“PiQQs,” “we,” “us” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and safeguard personal information in connection with the PiQQs Universe applications for connected TV devices, the website located at piqqsuniverse.com and the PiQQs Creators Studio (collectively, the “Service”), and the choices available to you.
This Policy should be read together with our Terms of Service. By using the Service, you acknowledge the practices described in this Policy.
1. Information We Collect
1.1 Information You Provide to Us
- Account information: your name, email address and password. Passwords are stored only in hashed form and cannot be read by us.
- Mailing list information: if you join our mailing list, your email address, your first name (if provided) and how you heard about us.
- Communications: the content of messages you send to us, including support requests and problem reports.
- Content reports: if you report a video from the app, the video, the reason you chose and the account and device type that sent the report.
- Copyright notices and counter-notices: your name, contact information and the statements required by law.
- Creator information: your channel or display name, full legal name, email address and location; your responses to the creator application; the videos and related information you upload, including your representations regarding content, rights and consent; your acceptance of the Creator Agreement; and the information required to issue payments to you.
1.2 Information Collected Automatically
- Transaction information: details of purchases and subscriptions, including the item, date, price and the platform used. Payments are processed by Amazon, Google Play, Roku or our website’s payment provider; we do not receive or store full payment card numbers.
- Viewing activity: the content viewed on your account, when it was viewed and for how long, which we use to provide and personalize the Service, measure advertising, calculate creator compensation, evaluate improvements and maintain the Service.
- Device and sign-in information: the type of TV device, the application version and the activation codes used to link a device to your account.
- Log data: IP address, browser and device type, access dates and times, and error reports, which we use for security and troubleshooting.
1.3 TV App Settings and Watch History Saved to Your Account
When you use the PiQQs Universe TV apps, the following are saved to your account on our servers, so they are available when you sign in on another TV or reinstall the app: your viewer profiles and their settings, your Parent PIN, My List (the videos you save), Continue Watching progress, and each profile’s watch history (the titles most recently started on that profile and when). This information is encrypted when stored.
Personalized Home screen and suggestions. We use a profile’s watch history, My List and the categories of the titles it watches to choose and order the rows and suggestions it sees, such as “Picked for You,” For Me and the order of titles within rows. These choices are worked out within the application on your TV device from the information described above. Rows such as “Most Watched” are ranked using viewing totals across all viewers, which are counted without identifying any viewer. Personalization is used only to arrange content within the Service; we do not use watch history to target advertising to you and do not share it with advertising partners.
Anyone who uses a profile can see that profile’s watch history, My List and suggestions. You can download this information with the rest of your data from your account page. Deleting a profile deletes its watch history, and all of it is deleted when you delete your account.
2. How We Use Information
We use the information we collect for the following purposes:
- To provide the Service: to operate your account, link your devices, deliver content and provide access to your purchases.
- Personalization: to remember where you left off, keep your profiles and My List, and arrange the Home screen, rows and suggestions for each profile based on its watch history, as described in Section 1.3.
- Advertising: to deliver advertisements in free content and measure their effectiveness.
- Compensation: to calculate and pay creators’ and licensors’ shares of advertising, subscription and rental revenue.
- Safety and security: to detect and prevent fraud and abuse, protect accounts and enforce our Terms of Service.
- Improvement: to analyze and improve the Service, including by testing advertising schedules and new features.
- Communications: to send you account and transaction notices and, if you have joined our mailing list, information about launches and new releases. You may unsubscribe from marketing communications at any time.
- Legal compliance: to comply with our legal obligations, including under copyright, tax and accounting laws.
3. Advertising
Free content on the Service includes advertising, some of which is provided by third-party advertising partners such as Google and AppLovin. These partners may collect information from your device, including its advertising identifier, to select and measure advertisements and, where permitted by your device settings, to show advertisements based on your interests. You may reset your advertising identifier or opt out of interest-based advertising through your TV device’s privacy or advertising settings. Content accessed through the Paid Plan, Show Subscriptions and Rentals is presented without advertising.
4. Children’s Privacy
PiQQs Universe accounts are intended for adults. We do not knowingly collect personal information from children under the age of 13, consistent with the Children’s Online Privacy Protection Act (“COPPA”). Content designated as made for kids displays only non-personalized advertising, and AppLovin advertising is not served on such content. If you believe a child has provided personal information to us, please contact us at support@piqqsuniverse.com and we will promptly delete it.
5. How We Disclose Information
We may disclose personal information to the following categories of recipients:
- Service providers that perform services on our behalf, such as Amazon Web Services for hosting, video storage and email delivery. These providers are permitted to use personal information only as necessary to provide services to us.
- App stores and payment providers, to process and verify transactions.
- Advertising partners, as described in Section 3.
- Content review services that analyze videos uploaded by creators, such as Amazon Rekognition to detect nudity and sexual content, and AI-detection services to detect AI-generated material.
- Authorities, where the law requires, such as reports of apparent child sexual exploitation to the National Center for Missing & Exploited Children.
- Creators and licensors, who receive aggregated viewing and earnings information about their content. This information does not include your name or email address.
- Parties to a copyright dispute, to whom we are required by law to forward copyright notices and counter-notices, including the sender’s contact information.
- Legal and safety disclosures, where required by law or legal process, or where we believe in good faith that disclosure is necessary to protect the rights, property or safety of PiQQs, our users or others.
- Business transfers, in connection with a merger, acquisition, financing or sale of all or part of our business, in which case personal information will remain subject to this Policy.
We do not sell your personal information for monetary consideration.
6. Data Retention
We retain personal information for as long as your account remains active and as necessary to provide the Service. Thereafter, we retain information only for as long as reasonably necessary for legal, tax, accounting, security or dispute-resolution purposes, after which it is deleted or de-identified. A profile’s watch history keeps only its most recently watched titles. When an account is deleted, its records of viewing are de-identified so that they can still be used for viewing totals, advertising measurement and creator payments without identifying you.
7. Data Security
We maintain administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, password hashing, role-based access controls for personnel, and two-factor authentication for staff and creator accounts. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We encourage you to use a strong, unique password for your account.
8. Your Privacy Rights and Choices
- Access, correction and deletion: you may request access to, correction of or deletion of your personal information, or closure of your account, by contacting support@piqqsuniverse.com. We may need to verify your identity before fulfilling your request.
- Watch history: you may delete a profile in the TV app to delete its watch history, or ask us to delete your watch history by contacting support@piqqsuniverse.com. Suggestions will then be less tailored until the profile watches more titles.
- Marketing communications: you may opt out at any time by using the unsubscribe link included in each marketing email.
- Advertising: you may limit ad tracking through your TV device’s settings.
- State privacy rights: depending on your state of residence, you may have additional rights under applicable state privacy laws, such as the right to opt out of targeted advertising. To exercise these rights, please contact us. We will not discriminate against you for exercising any of your privacy rights.
8a. Viewers in the United Kingdom, European Union, Canada and Australia
If you live in the UK or the European Economic Area, the UK GDPR or EU GDPR gives you the rights to access, correct, delete, restrict or object to the use of your personal information, to data portability, and to withdraw consent at any time. We rely on performing our contract with you (providing the service), our legitimate interests (keeping the service safe and improving it), your consent (optional cookies and marketing emails) and legal obligations. We answer requests within one month. You can also complain to your data protection authority (in the UK, the Information Commissioner’s Office). Canadian residents have rights under PIPEDA and Australian residents under the Privacy Act 1988; we answer their requests within 30 days. To make a request, use the Help page or write to us at the address below.
8b. Job Applicants
When you apply for a job with PiQQs, through our careers page at piqqsuniverse.com/careers, by email, through a referral or through a recruiting website, we collect the information you give us: your name, contact details, location, resume, links you share, your answers to our questions and anything else you choose to tell us. During the hiring process we also keep our notes, interview schedules and interviewers’ feedback, and, if we make you an offer, its terms.
We use this information only to consider you for the position you applied for and similar positions, to contact you about your application, to make and manage offers, and to meet our legal obligations, including equal employment opportunity and record-keeping requirements. We do not sell applicants’ information or use it for advertising or marketing.
Background checks. We run a background check only after a conditional job offer and only with your separate written authorization, given on a stand-alone disclosure form as the federal Fair Credit Reporting Act requires. The check is done by a consumer reporting agency, which shares the report with us. If we consider not hiring you based on the report, we will first send you a copy of the report and a summary of your rights, and give you time to respond before we make a final decision.
We share applicants’ information only with people at PiQQs who are involved in hiring, with the background check company if you authorize a check, and with our service providers that host our systems and send our emails, who may use it only to provide those services to us. If you are not hired, we delete your application, resume and related notes no later than two years after our decision, unless the law requires us to keep them longer. If you are hired, your information becomes part of your employment records. You may ask us to access, correct or delete your applicant information at any time by writing to us at the address below.
9. Location of Processing
PiQQs is based in the State of Florida, United States. Personal information is stored and processed in the United States.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to the Service or applicable law. The updated Policy will be posted on this page with a revised effective date, and for material changes we will provide notice through the Service, on our website or by email.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
PiQQs Digital Entertainment LLC
Florida, United States
Email: support@piqqsuniverse.com